Refund policy
PRODUCT RETURNS
We take pride in producing a high quality product for your companion animal and great care is taken in getting products to you in “new” condition. We sometimes make mistakes; when that happens, we want to know about it. Canna Companion considers each return request thoughtfully and on a case-by-case basis. Generally, customers, for any reason, may request a return of unopened product within 30 days of ship date. Contact us directly to get started.
We will review your return request, and if approved, issue a Return Merchandise Authorization (RMA) number. Alternatively, you may refuse the order from the carrier or write “return to sender” on the unopened package. Please note, all returns are subject to a 20% restocking fee.
Refunds are considered on a case-by-case basis and are subject to a 20% restocking fee. All returned products are inspected by Quality Control before any determination for a refund is made. Returned products may not be eligible for refund for any of the following reasons:
- Bottle or Jar has been opened;
- No longer in original packaging, including carton;
- Received without notifying Customer Service or a Canna Companion representative;
- Deemed incapable of being re-sold in “new” condition;
- Missing RMA number or not marked as "Return To Sender";
- Postmarked and shipped more than 42 days after order ship date.
Regardless of the reason or nature of the return, you must obtain a RMA number from Customer Service. Returns received without the RMA number are not eligible for a refund.
To our Wholesale and Distribution clients: We strive to only send you product that has a minimum of 8 months before expiration. If we have issued you product that has less than 8 months prior to expiration, an exchange of product or return for credit will be performed (without any restock fees) provided the wholesale client notifies Canna Companion within 14 days of receipt of product.